Refund Policy

This Refund Policy explains when refunds may be issued for bookings made with Continental Graze.

 

1. Deposits All booking deposits (typically 30–50% of the total invoice) are non-refundable. Deposits secure your event date and cover administrative, preparation and procurement costs.

 

2. Cancellations by the Client If you cancel your booking, the following applies:

• 14 or more days before the event date – Refund of payments made minus the non-refundable deposit.

• 7–13 days before the event date – 50% of the total invoice remains payable.

• Less than 7 days before the event date – 100% of the total invoice is payable.

 

These terms reflect the perishable nature of food and advance preparation required.

 

3. Cancellations by Us:

If we are unable to fulfil your booking due to circumstances within our control, you will receive a full refund of all monies paid. If cancellation is due to circumstances beyond our reasonable control (e.g. severe weather, government restrictions, venue closure), we will either:

• Offer a rescheduled date (subject to availability), or Provide a refund minus any non-recoverable costs already incurred.

 

4. Changes to Guest Numbers:

Reductions in guest numbers made within 7 days of the event will not reduce the final invoice, as ingredients and preparation will have already been arranged.

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5. Perishable Goods & Consumer Rights:

As our products are fresh, perishable food items, they are exempt from the 14-day cancellation period under the Consumer Contracts Regulations 2013 once preparation has begun. However, this does not affect your statutory rights under the Consumer Rights Act 2015.

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If the food supplied is:

• Not of satisfactory quality

• Not as described

• Not prepared with reasonable care and skill

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Please notify us within 24 hours of delivery, and we will investigate and offer an appropriate remedy (which may include replacement, partial refund, or full refund where appropriate). Photographic evidence may be requested.

 

6. Non-Refundable Circumstances:

Refunds will not be issued where:

• Food has been left unrefrigerated beyond 4 hours

• Food has been tampered with after setup

• Damage occurs due to client mishandling

• Allergens were clearly disclosed but not communicated to guests

 

7. How to Request a Refund:

To request a refund, please contact:

Continental Graze

Email: info@continentalgraze.co.uk

Phone: +44(0)7890396479

 

Please include your booking reference and details of the issue. We aim to respond within 3–5 working days.

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Refund Policy Continental Graze – Charcuterie Grazing & Catering (UK). Last Updated: 13th May 2026